What products and services does KnowledgeSum provide? 
Which products and services are right for my company?
Where is KnowledgeSum located?
How quickly can a customer get up and running?
What payroll software does KnowledgeSum interface with?
Does the system require software to be installed on the desktop? Are there upgrades?
What types of external data collection devices can be used?
How secure is customer data?
What are standard support hours?
How is the software priced?
My question is not on the list...
What products and services does KnowledgeSum provide?
KnowledgeSum's KSum™ family of products provides time and labor solutions using Software as a Service (SAAS) model and allows customer companies to automate error-prone activities and save capital and IT costs.
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Which products and services are right for my company?
KSum Complete™ is a comprehensive solution ideal for midsize to large companies. KSum Lite™ is a powerful intuitive solution to meet the needs of emerging businesses. KSum Schedule™ is a versatile application used by clients with diverse scheduling requirements in a variety of industries. Find out more about KnowledgeSum.
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Where is KnowledgeSum located?
Corporate offices are located in Bridgewater, New Jersey, situated approximately halfway between New York City and Philadelphia along several major highway corridors. KnowledgeSum' primary data center is located in Dulles, Virginia with secondary servers residing in central New Jersey.
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How quickly can a customer get up and running?
Depending on the complexity of business rules required, a customer can begin collecting information in as little as a few minutes. The preferred method for initial software configuration is to automatically populate company and employee specific data from an existing system. If Client company does not employ another system, an easy-to-use import utility can capture basic information as well as company policies such as: Time Off, Holidays, and Work Schedules. User-friendly help screens, online movies, quick-start wizards and powerful knowledgebase simplify software usage for employees, managers and administrators alike.
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What payroll software does KnowledgeSum interface with?
KnowledgeSum payroll interface utility is designed as a flexible tool that can be easily configured for a variety of Payroll and Human Resource systems across a broad customer base. Since KnowledgeSum covers most major software and service providers in the industry. Please discuss specific interface requirements directly with an application specialist.
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Does the system require software to be installed on the desktop? Are there upgrades?
No. As with most Software as a Service (SAAS) vendors, KnowledgeSum hosts your application allowing you to reduce your IT costs. You can access it using a web browser. KnowledgeSum continually upgrades our product offering, and your suggestions are one of the important sources for improvements. Upgrades are provided as standard part of KnowledgeSum product offering and support.
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What types of external data collection devices can be used?
Information may be collected through traditional barcode, biometric, wireless, and other hand-held devices. A customer can mix and match devices depending on work environments, departmental restrictions, etc. Please review our quick sheet on data collection.
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How secure is customer data?
Client data is stored in one of the only commercially available data centers built to Department of Defense (DOD) standards for compartmented sensitive data. In addition to continuous backups and well-designed data restoration procedures, offsite data storage ensures sensitive customer information isn't lost. For more detail, please review our notes on security.
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What are standard support hours?
Standard support hours are Monday through Friday 8:30a.m. - 5:30p.m. EST, each day the New York Stock Exchange is open. Extended hours are available by agreement. System monitoring is performed 24 hours per day, 7 days per week, weekends and holidays included.
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How is the software priced?
Pricing is generally based on system usage, with subscription fees being earned the month after service has been provided. Fees are based on active users within the system for a given period and typically include ongoing support and regularly scheduled software updates.
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My question is not on the list...
Please use our email form for your questions and a member of our customer care team will respond to your question.
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